Technology Acceptance Model (TAM) on Banking
A Review
DOI:
https://doi.org/10.58968/imr.v2i1.238Keywords:
TAM, Banking, Research Map, Bibliometric, TechnologyAbstract
This study aims to see the development of Technology Acceptance Model (TAM) on Banking research around the world and research plans that can be carried out based on journals published on the theme. This research uses a qualitative method with a bibliometric analysis approach. The data used is secondary data with the theme "TAM on Banking" which comes from the Scopus database with a total of 583 journal articles. Then, the data is processed and analyzed using the VosViewer application with the aim of knowing the bibliometric map of "TAM on Banking" research development in the world. The results of the study found that on bibliometric author mapping the authors who published the most research on the theme "TAM on Banking" were Chawla D.; Joshi H; Belousova V.; Chichkanov N; Baptista G.; Oliveira T.; Maduku D. K; Changchit C.; Lonkani R.; Samp; and Saxena N.; Gera N.; Taneja M.. Furthermore, based on bibliometric keyword mapping, there are 5 clusters that can become research paths with topics related to (1)Technology Adoption in Banking and its Influential Factors, (2)Acceptance of Technology in Banking, (3)Technological Innovation in the Banking Sector, (4)Mobile Banking Service Adoption, and (5)Risks in Online Banking Services.
Downloads
References
Adapa, S., & Cooksey, R. (2013). Factors affecting consumer's continued use of Internet banking: Empirical Evidence from Australia. Australasian Journal of Information Systems, 18(1). https://doi.org/10.3127/ajis.v18i1.751
Afrizal, F., & Vanany, I. (2021, February). Decision- making model for Auto-ID technology adoption in the banking industry. In IOP Conference Series: Materials Science and Engineering (Vol. 1072, No. 1, p. 012002). IOP Publishing. https://doi.org/10.1088/1757-899x/1072/1/012002
Afshan, S., & Sharif, A. (2016). Acceptance of mobile banking framework in Pakistan. Telematics and Informatics, 33(2), 370-387. https://doi.org/10.1016/j.tele.2015.09.005
Ahmad, M. (2018). Review of the technology acceptance model (TAM) in internet banking and mobile banking. International Journal of Information Communication Technology and Digital Convergence, 3(1), 23-41.
Ajibade, P. (2018). Technology Acceptance Model Limitations and Criticisms: Exploring the Practical Applications and Use in Technology-related Studies, Mixed-method, and Qualitative Researches.
Alalawi, M. S. M., & Al-Qallaf, A. (2022, May). Adoption Model of Mobile Technologies for Bahrain Bankers. In European, Asian, Middle Eastern, North African Conference on Management & Information Systems (pp. 311- 325). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-17746-0_26
Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99-110. https://doi.org/10.1016/j.ijinfomgt.2017.01.002
Aldás-Manzano, J., Lassala-Navarré, C., Ruiz-Mafé, C., & Sanz-Blas, S. (2009). The role of consumer innovativeness and perceived risk in online banking usage. International Journal of Bank Marketing, 27(1), 53-75. https://doi.org/10.1108/02652320910928245
Al-Emran, M., & Granić, A. (2021). Is it still valid or outdated? A bibliometric analysis of the technology acceptance model and its applications from 2010 to 2020. Recent advances in technology acceptance models and theories, 1-12.
Alhudaithy, A. I., & Kitchen, P. J. (2009). Rethinking models of technology adoption for internet banking: The role of website features. Journal of Financial Services Marketing, 14, 56-69. https://doi.org/10.1057/fsm.2009.4
Alsajjan, B., & Dennis, C. (2010). Internet banking acceptance model: Cross-market examination. Journal of business research, 63(9-10), 957-963. https://doi.org/10.1016/j.jbusres.2008.12.014
Al-Somali, S. A., Gholami, R., & Clegg, B. (2009). An investigation into the acceptance of online banking in Saudi Arabia. Technovation, 29(2), 130-141. https://doi.org/10.1016/j.technovation.2008.07.004
Alves, V. L. M. F., & Galegale, N. V. (2020). Serviços bancários, tecnologia da informação e Technology Acceptance Model (TAM)-um estudo bibliométrico/Banking, information technology and Technology Acceptance Model (TAM)-a bibliometric study. Brazilian Journal of Development, 6(4), 18155-18170. https://doi.org/10.34117/bjdv6n4-110
As-Salafiyah, A. (2022). Formulating Halal-Based Hospital Indicators. Halal Tourism and Pilgrimage, 2(1).
Bajada, C., & Trayler, R. (2015). Technology-driven service innovation in the banking industry. The handbook of service innovation, 319-343.
Baptista, G., & Oliveira, T. (2015). Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators. Computers in Human Behavior, 50, 418-430. https://doi.org/10.1016/j.chb.2015.04.024
Baptista, G., & Oliveira, T. (2017). Why so serious? Gamification impact in the acceptance of mobile banking services. Internet Research, 27(1), 118-139. https://doi.org/10.1108/intr-10-2015-0295
Baron, S., Patterson, A., & Harris, K.S. (2006). Beyond Technology Acceptance: Understanding Consumer Practice. https://doi.org/10.1108/09564230610656962
Buzzacchi, L., Colombo, M. G., & Mariotti, S. (1995). Technological regimes and innovation in services: the case of the Italian banking industry. Research Policy, 24(1), 151-168. https://doi.org/10.1016/0048-7333%2893%2900756-j
Cahyaning, E.K. (2020). Evaluation of Acceptance of Branch Delivery System Information Technology Systems in Banking Using the Technology Acceptance Model (TAM). ABIS: Accounting and Business Information Systems Journal. https://doi.org/10.22146/abis.v4i1.59339
Chedrawi, C., Harb, B., & Saleh, M. (2019). The E- banking and the adoption of innovations from the perspective of the transaction cost theory: The case of the largest commercial banks in Lebanon. ICT for a Better Life and a Better World: The Impact of Information and Communication Technologies on Organizations and Society, 149-164. https://doi.org/10.1007/978-3-030-10737-6_10
Chuttur, M.Y. (2009). Overview of the Technology Acceptance Model: Origins, Developments and Future Directions.
Dash, M., Mohanty, A. K., Pattnaik, S., Mohapatra, R. C., & Sahoo, D. S. (2011). Using the TAM model to explain how attitudes determine adoption of internet banking. European Journal of Economics, Finance and Administrative Sciences, 36(1), 50-59.
Flejterski, S., & Labun, J. (2016). The banking industry and digital innovation: in search of new business models and channels. European Journal of Service Management, 20, 5-15. https://doi.org/10.18276/ejsm.2016.20-01
Gupta, S., Abbas, A. F., & Srivastava, R. (2022). Technology Acceptance Model (TAM): A bibliometric analysis from inception. Journal of Telecommunications and the Digital Economy, 10(3), 77-106.
Haabazoka, L. (2019). A study of the effects of technological innovations on the performance of commercial banks in developing countries-A case of the zambian banking industry. In The Future of the Global Financial System: Downfall or Harmony 6 (pp. 1246-1260). Springer International Publishing. https://doi.org/10.1007/978-3-030-00102-5_132
Hosein, N. Z. (2009). Internet banking: An empirical study of adoption rates among Midwest community banks. Journal of Business & Economics Research (JBER), 7(11). http://dx.doi.org/10.19030/jber.v7i11.2355
Huang, J., & Lee, Y. (2012). Predicting telecare adoption on senior citizens in institutions: Application of the technology acceptance model. Journal of Statistics and Management Systems, 15, 81 - 92. https://doi.org/10.1080/09720510.2012.10701614
Huda, M.Q., Hidayah, N.A., Khudzaeva, E., Lubis, A.B., Zulkifli, & Sujoko, I. (2021). IT Adoption and Implementation on Pre-Implementation Phase: the Case of State Islamic University in Indonesia. 2021 9th International Conference on Cyber and IT Service Management (CITSM), 1-5. https://doi.org/10.1109/CITSM52892.2021.9587926
Ikhwan, I. (2021). Text analytic on halal research. Journal of Islamic Economic Literatures, 2(2).
Izza, N. N. (2022). Bibliometric Mapping of Halal Fashion Research Development With Scopus Index. Journal of Islamic Economic Literatures, 3(2).
Kaur, S., & Arora, S. (2020). Role of perceived risk in online banking and its impact on behavioral intention: trust as a moderator. Journal of Asia Business Studies, 15(1), 1-30. https://doi.org/10.1108/jabs-08-2019-0252
Kesharwani, A., & Singh Bisht, S. (2012). The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model. International journal of bank marketing, 30(4), 303-322. https://doi.org/10.1108/02652321211236923
Lim, W.M. (2018). Dialectic Antidotes to Critics of the Technology Acceptance Model: Conceptual, Methodological, and Replication Treatments for Behavioural Modeling in Technology-Mediated Environments. Australas. J. Inf. Syst., 22. https://doi.org/10.3127/AJIS.V22I0.1651
Lin, H. F. (2011). An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust. International journal of information management, 31(3), 252-260. https://doi.org/10.1016/j.ijinfomgt.2010.07.006
Ly, B., & Ly, R. (2022). Internet banking adoption under technology acceptance model-Evidence from Cambodian users. Computers in Human Behavior Reports, 7, 100224. https://doi.org/10.1016/j.chbr.2022.100224
Marikyan, D. & Papagiannidis, S. (2023) Technology Acceptance Model: A review. In S. Papagiannidis (Ed), TheoryHub Book. Available at http://open.ncl.ac.uk/ISBN: 9781739604400
Martín-García, A.V., Martínez-Abad, F., & Reyes- González, D. (2019). TAM and stages of adoption of blended learning in higher education by application of data mining techniques. Br. J. Educ. Technol., 50, 2484-2500. https://doi.org/10.1111/BJET.12831
Martino, P. (2021). Blockchain and banking: How technological innovations are shaping the banking industry. Springer Nature. https://doi.org/10.1007/978-3-030-70970-9
Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application. International journal of information management, 34(1), 1-13. https://doi.org/10.1016/j.ijinfomgt.2013.06.002
Mittal, G., & Gupta, P. (2021, December). A bibliometric review of Mobile Banking adoption literature. In Proceedings of the International Conference on Advances in Management Practices (ICAMP 2021). https://dx.doi.org/10.2139/ssrn.3993160
Molina-Collado, A., Salgado-Sequeiros, J., Gómez- Rico, M., Aranda García, E., & De Maeyer, P. (2021). Key themes in consumer financial services research from 2000 to 2020: a bibliometric and science mapping analysis. International Journal of Bank Marketing, 39(7), 1446-1478. https://doi.org/10.1108/IJBM-01-2021-0043
Mortimer, G., Neale, L., Hasan, S. F. E., & Dunphy, B. (2015). Investigating the factors influencing the adoption of m-banking: a cross cultural study. International Journal of bank marketing, 33(4), 545-570. https://doi.org/10.1108/ijbm-07-2014-0100
Mu’adzah, N. (2022). Ushul Fiqh, Qaidah Fiqhiyyah, and Islamic Jurisprudence: A Review. Journal of Islamic Economics Literatures, 3(2).
Mujahed, H. M., Ahmed, E. M., & Samikon, S. A. (2020). Mobile banking adoption in organizations: a review of empirical literature. International Journal of Innovative Science and Research Technology, 5(9), 405-410. https://doi.org/10.38124/ijisrt20sep288
Nasri, W., & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration of theory of acceptance model and theory of planned behavior. The journal of high technology management research, 23(1), 1-14. https://doi.org/10.1016/j.hitech.2012.03.001
Nayanajith, D. A. G. (2021). Perceived trust of E- services, perceived usefulness and adoption of E-banking among the students of University of Kelaniya: A relational study. Vidyodaya Journal of Management, 7(1). https://doi.org/10.31357/vjm.v7i1.4917
Niswah, I. D. (2020). A Review of Zakat Studies in ASEAN. Ekonomi Islam Indonesia, 2(1).
Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International journal of information management, 34(5), 689-703. https://doi.org/10.1016/j.ijinfomgt.2014.06.004
Ooi, K. B., & Tan, G. W. H. (2016). Mobile technology acceptance model: An investigation using mobile
users to explore smartphone credit cards. Expert Systems with Applications, 59, 33-46. https://doi.org/10.1016/j.eswa.2016.04.015
Ozdemir, S., & Trott, P. (2009). Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters. Journal of Financial Services Marketing, 13, 284- 299. https://doi.org/10.1057/fsm.2008.25
Patel, R. J., & Siddiqui, A. (2023). Banking service quality literature: a bibliometric review and future research agenda. Qualitative Research in Financial Markets. https://doi.org/10.1108/QRFM-01-2022-0008
Poon, W. C. (2008). Users' adoption of e-banking services: the Malaysian perspective. Journal of business & industrial marketing, 23(1), 59-69. https://doi.org/10.1108/08858620810841498
Preciado-Ortiz, C. L., Gilsanz López, A., & Vargas- Barraza, J. A. (2018). Mobile banking adoption: a bibliometric analysis. Revista de Dirección y Administración de Empresas. http://hdl.handle.net/10810/32206
Putri, D.L., & Fithrie, S. (2019). The Effect of Risk, Benefits and Ease of Use on Customer Trust in Using Internet Banking in Pekanbaru.
Rahi, S., Mansour, M. M. O., Alghizzawi, M., & Alnaser, F. M. (2019). Integration of UTAUT model in internet banking adoption context: The mediating role of performance expectancy and effort expectancy. Journal of Research in Interactive Marketing, 13(3), 411-435. https://doi.org/10.1108/jrim-02-2018-0032
Riani, R. (2021). A Literature Review on Islamic Donation. International Journal of Waqf, 1(1).
Riquelme, H. E., & Rios, R. E. (2010). The moderating effect of gender in the adoption of mobile banking. International Journal of bank marketing, 28(5), 328-341. https://doi.org/10.1108/02652321011064872
Rishi, M., & Saxena, S. C. (2004). Technological innovations in the Indian banking industry: the late bloomer. Accounting, Business & Financial History, 14(3), 339-353. https://doi.org/10.1080/0958520042000277801
Safeena, R., Date, H., Hundewale, N., & Kammani, A. (2013). Combination of TAM and TPB in internet banking adoption. International Journal of Computer Theory and Engineering, 5(1), 146.
Sánchez-Prieto, J.C., Cruz-Benito, J., Therón, R., & García-Peñalvo, F.J. (2019). How to Measure Teachers' Acceptance of AI-driven Assessment in eLearning: A TAM-based Proposal. Proceedings of the Seventh International Conference on Technological Ecosystems for Enhancing Multiculturality. https://doi.org/10.1145/3362789.3362918
Sari, M. (2022). Halal Food Quality and The SDG-3 Goal. Halal Tourism and Pilgrimage, 2(1).
Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and informatics, 32(1), 129-142. https://doi.org/10.1016/j.tele.2014.05.003
Shankar, A., Jebarajakirthy, C., & Ashaduzzaman, M. (2020). How do electronic word of mouth practices contribute to mobile banking adoption? Journal of Retailing and Consumer Services, 52, 101920. https://doi.org/10.1016/j.jretconser.2019.101920
Shareef, M. A., Baabdullah, A., Dutta, S., Kumar, V., & Dwivedi, Y. K. (2018). Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages. Journal of Retailing and Consumer Services, 43, 54-67. https://doi.org/10.1016/j.jretconser.2018.03.003
Siadat, S. H., Shokohyar, S., & Shafahi, S. (2019). SOA adoption factors in e-banking: An empirical analysis from the practical perspective. International Journal of Information Systems in the Service Sector (IJISSS), 11(1), 25-39. https://doi.org/10.4018/ijisss.2019010102
Susanti, M., & Reza, H. K. (2022). A Bibliometric and Visualized Analysis of Mobile Banking Research Using VOSviewer. East Asian Journal of Multidisciplinary Research, 1(10), 2377-2388. https://doi.org/10.55927/eajmr.v1i10.1947
Tarhini, A., El-Masri, M., Ali, M., & Serrano, A. (2016). Extending the UTAUT model to understand the customers' acceptance and use of internet banking in Lebanon: A structural equation modeling approach. Information Technology & People, 29(4), 830-849. https://doi.org/10.1108/itp-02-2014-0034
Uula, M. M. (2022). Research Map on Islamic Audit Literatures. Review on Islamic Accounting, 2(2).
Uula, M. M., & Maziyyah, N. (2022). How Far Has Zakat Efficiency been Researched?. Islamic Social Finance, 2(1).
Wang, C., Qiao, C., Ahmed, R. I., & Kirikkaleli, D. (2021). Institutional quality, bank finance and technological innovation: a way forward for the fourth industrial revolution in BRICS economies. Technological Forecasting and Social Change, 163, 120427. https://doi.org/10.1016/j.techfore.2020.120427
Xu, Z., Zhang, C., & Ling, H. (2008). A Contextual Acceptance Model of Mobile Commerce Based on TAM. 2008 The Third International Multi- Conference on Computing in the Global Information Technology (iccgi 2008), 75-79. https://doi.org/10.1109/ICCGI.2008.13
Yousafzai, S. Y., Foxall, G. R., & Pallister, J. G. (2010). Explaining internet banking behavior: theory of reasoned action, the ory of planned behavior, or technology acceptance model. Journal of applied social psychology, 40(5), 1172-1202. https://doi.org/10.1111/j.1559- 1816.2010.00615.x
Zabala Aguayo, F., & Ślusarczyk, B. (2020). Risks of banking services' digitalization: The practice of diversification and sustainable development goals. Sustainability, 12(10), 4040. https://doi.org/10.3390/su12104040
Zhao, Q., Tsai, P. H., & Wang, J. L. (2019). Improving financial service innovation strategies for enhancing china's banking industry competitive advantage during the fintech revolution: A Hybrid MCDM model. Sustainability, 11(5), 1419. https://doi.org/10.3390/su11051419
Zhou, T. (2012). Examining mobile banking user adoption from the perspectives of trust and flow experience. Information Technology and Management, 13, 27-37. https://doi.org/10.1007/s10799-011-0111-8
Downloads
Published
How to Cite
Issue
Section
